Terms and Conditions


Raftec NZ Ltd including subsidiaries and affiliates (“Raftec NZ Ltd” or “Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained on this website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

Customer Agreement

An agreement exists between you and Raftec NZ Ltd once Raftec NZ Ltd accepts an order or Raftec NZ Ltd receives the order and does not reject it within fourteen days.

Customer Confidence

Raftec NZ Ltd has been a registered company in New Zealand since 1993 and supplies “Gridmaster” Ticket Preparation and Presentation products directly and indirectly to over 2000 organisations throughout New Zealand. We have in that time built up a reputation for reliable, prompt and honest service. We pride ourselves in maintaining this credibility, and assure you we supply a quality, well proven product which will greatly enhance your fundraising activities. top

Customer Application

You warrant that all information and data provided by you is accurate, complete and up to date. You must promptly inform Raftec NZ Ltd if there is a change to this information or data.

You are responsible for any costs associated with accessing the Raftec NZ Ltd web site and placing an order for goods with Raftec NZ Ltd including any Internet provider fees.

In order to purchase goods from Raftec NZ Ltd the delivery address which you nominate must be correct and within a suburb where postal/courier agencies provide delivery services. Please ensure that your delivery address and suburb are correct, as orders for delivery to incorrect addresses or addresses in suburbs that are not in the postal/courier agencies delivery area will not be processed. Raftec NZ Ltd will not be obliged to continue to deliver goods to you if you change your Delivery address and the new delivery address which you nominate is not in an area within which postal/courier agencies delivers goods.

Ordering Guidelines

  • Orders can be placed through our website, by email, fax, post or telephone. In order to avoid communication errors we strongly recommend that orders be placed in writing via our website, email or fax. We guarantee the accuracy of written orders, however, we accept no responsibility for errors as a result of verbal miscommunication.
  • We pride ourselves on the speed of our service. Orders are processed the same day they are received.
  • We cannot guarantee dispatch times in situations affected by circumstances beyond our control. Once the order has been processed, any changes will be treated as a new order.

International orders will need to be confirmed and payment received by us before the order is processed, and dispatch is made.

  • Price commitment is made on the placement of order only. We endeavor to ensure accurate pricing on both our catalogue and website. We will do our best to notify our customers of discrepancies due to changes in prices.
  • Whilst we do not impose minimum order quantities, ordering items in bulk can result in substantial savings.
  • If any item is short delivered and has been charged for, Raftec NZ Ltd will be more than happy to cover the cost of freight in resending the goods as soon as possible. Please note items are not backordered and need to be re-ordered at the time they become available.
  • You must place an order with Raftec NZ Ltd by adding the goods to the shopping cart, proceeding to the checkout, entering all required details and pressing the “Make Order” button. Orders are deemed to be received by Raftec NZ Ltd at the time of successful transmission of the order.

Payment Method

  • All orders must be paid for prior to shipping.
  • Unless otherwise agreed, in order to receive the goods you have ordered, payment must be received by the selected payment method.
  • We accept Direct Deposits and payments through Pay Pal. If you choose to pay via Direct Deposit you will be required to fax or email your official Direct Deposit receipt so that your order can be dispatched promptly. Orders can be delayed if confirmation is not presented, as we will have to wait for funds to be cleared.
  • Cheques and Money Orders are to be made out to Raftec NZ Ltd. Cheques and Money Orders must be received at our Katikati, New Zealand Office before the order can be dispatched. Please record your order reference number and business name on the back of the cheque or money order.

Pricing and Taxes

  • All prices are quoted in $NZ.
  • For orders within New Zealand, all prices exclude GST. GST is applied to orders on taxable items including freight at checkout.
  • International orders do not incur GST, however, there may be import duties and taxes applicable to the destination of shipment that Raftec NZ Ltd cannot be responsible for. If you have questions about these taxes please contact your local customs office.
  • Prices quoted do not include shipping and transportation costs. Shipping costs will be calculated once you reach checkout.
  • The purchase price of the goods as shown on the Product List is the purchase price which is applicable at the time you view it. Goods in Your Order are charged at the purchase price applicable at the time you submit your order and as shown on the order confirmation, except:
    • If a good is out of stock, in which case you will not be charged for that good;
    • If you have given instruction that you will accept substitute goods, in which case the substitute goods will be charged at the applicable purchase price at the time the substitute goods are processed and scanned for your order; and
    • When your order is placed Raftec NZ Ltd will provide you with a tax invoice specifying the total price for the goods, including freight and any credit card/Bank charges.


  • International orders can not be cancelled after despatch.
  • Orders left on a “Wait” status or unconfirmed beyond 4 weeks will be automatically deleted from our system.
  • Pick up orders must be collected within 7 days or they will be returned to warehouse inventory.


  • After payment has been cleared, products will arrive according to postal/courier delivery deadlines, unless express delivery is preferred then an additional fee will be added.
  • Some countries must use the express courier service.
  • Raftec NZ Ltd cannot be held responsible for delays in delivery outside their control.
  • Raftec NZ Ltd has accounts with several major courier companies and the New Zealand Postal Service.
  • Freight calculation is based on weight, volume and destination. Sales consultants are happy to provide freight quotes before processing payment if requested at the time the order is placed.
  • Raftec NZ Ltd does not charge handling or packing fees unless special legal or specification documents are requested.
  • Where you believe that an item, which was ordered by you and which was in stock, has not been delivered and you wish to report the non-delivery or claim a credit for the value of that item, you must notify Raftec NZ Ltd of the non-delivery no later than 14 days after the order was placed

Out of Stock and Substitution

  • Raftec NZ Ltd will use its best endeavours to ensure that all goods ordered by you (and any agreed substitutes) are supplied to you. In the unlikely event of stock shortages,
  • Raftec NZ Ltd will make good the order as quickly as possible.

Returns and Replacements

  • Any discrepancies must be reported within 7 days of receiving your order. It is important to note the name of your Sales Consultant who has dealt with your return. Any discrepancies with your order will be logged in our system for quick reference so that we can better manage your account.
  • No returns or exchange will be allowed after 7 days from receipt of your order.
  • If a return or refund is necessary, this must fall within 60 days of the invoice date.
  • Returns will not be accepted beyond 60 days.
  • It may be necessary for clients to return goods, in which case, reimbursement of return freight costs will be included in refund/credit only if Raftec NZ Ltd is at fault. International returns can also be accepted for being faulty, damaged, or exchanged. Please ensure full tracking details (airway bill or tracking number) are provided in order to monitor the speed of the parcel being sent back.
  • If an error has been made by Raftec NZ Ltd with regards to a written order, either invoicing or packing, we will pay for return shipment. If customer requires urgent re-dispatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned goods.
  • Errors made by clients when placing their order can be returned if reported within 7 days and products are unopened. This will incur the 20% restocking fee. This includes change of mind returns also. Goods must arrive in re-saleable condition. Return freight will be at customer’s expense. 20% Restocking Fee covers costs of time and labor involved with returning goods to the warehouse.
  • Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, contact information as well as why the goods are being returned. Whether you require a credit or a replacement, it is extremely important to provide as much detail as possible about what you are returning so that the return can be processed accurately and promptly.

Product Liability

  • The stability and nature of our products may be altered depending on storage conditions, or when used in combination with other ingredients. Raftec NZ Ltd cannot accept any liability in this regard.

Information on this Website

Whilst every effort is made to update the information contained on this website, neither Raftec NZ Ltd nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. Raftec NZ Ltd reserves the right at any time to change or discontinue without notice, any aspect or feature of this website.

No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. It is your responsibility to ensure that any products, services or information available through this website meet your specific requirements. If you find an error or omission at this site, please let us know.

Trade Marks

The material, including trade marks, names, logos and service marks (collectively “trade marks”) displayed on this website are registered and unregistered trade marks of Raftec NZ Ltd. This material includes, but is not limited to, the design, layout, look, appearance and graphics. The information contained on this website may not be copied, transmitted, amended or reproduced in any form whatsoever without the prior written consent of of Raftec NZ Ltd.

External Links

External links may be provided for your convenience, but they are beyond the control of Raftec NZ Ltd and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of Raftec NZ Ltd. Please contact us if you would like to link to this website or would like to request a link to your website.

Public Forums and User Submissions

Raftec NZ Ltd is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by Raftec NZ Ltd. Raftec NZ Ltd reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties.
  • Publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information.
  • Post or upload files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of Raftec NZ Ltd ‘s and/or a third party’s computer system and/or network.
  • Violate any copyright, trademark, other applicable international laws or intellectual property rights of Raftec NZ Ltd or any other third party.
  • Submit contents containing marketing or promotional material that is intended to solicit business.

Specific Use

You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify Raftec NZ Ltd against any loss, liability, damage or expense of whatever nature which Raftec NZ Ltd or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material. Unauthorised use of this website may lead to a claim for damages and/or be a criminal offence.


Raftec NZ Ltd makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company’s personal information or material and information transmitted over our system.

Raftec NZ Ltd and associated products comply with “Game of Chance” and Gaming regulations in New Zealand.

It is your (the purchasers) responsibility to research and ensure the purchase and use of products made available for sale on this Website will comply, and not conflict with applicable Gaming and or other regulations imposed in the country the purchase of said products are to be used.

No refunds will be considered for goods purchased, for which use is contradictory or illegal in the country to which the goods are dispatched.

Disclaimer of Liability

The information contained in this website is obtained from current and reliable sources. Raftec NZ Ltd provides the information contained herein in good faith but makes no representation as to its comprehensiveness or accuracy.

Raftec NZ Ltd shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system.

In particular, neither Raftec NZ Ltd nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

This website summarises our best current knowledge of the health and safety hazard information of the product. As the ordinary or otherwise use(s) of this product is outside the control of Raftec NZ Ltd no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained.

Raftec NZ Ltd expressly disclaims responsibility as to the ordinary or otherwise use(s). Furthermore, nothing contained herein should be considered as a recommendation by Raftec NZ Ltd as to the fitness for any use. The liability of Raftec NZ Ltd is limited to the value of the goods and does not include any consequential loss.

Raftec NZ Ltd shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Raftec NZ Ltd shall not be responsible for any damages resulting from use of or reliance upon this information.

The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.

Whilst Raftec NZ Ltd will make every effort to keep the website up and running smoothly, Raftec NZ Ltd takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Use of the Website

Raftec NZ Ltd does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction. By accessing the website, you warrant and represent to Raftec NZ Ltd that you are legally entitled to do so and to make use of information made available via the website. Your use of this website and any dispute arising out of such use of the website is subject to the laws of New Zealand.

Entire Agreement

These website terms and conditions constitute the sole record of the agreement between you and Raftec NZ Ltd in relation to your use of the website. Neither you nor Raftec NZ Ltd shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and Raftec NZ Ltd in respect of your use of the website.


Raftec NZ Ltd may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.


Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.


No indulgence or extension of time which either you or Raftec NZ Ltd may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.


Raftec NZ Ltd shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.


All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable Laws

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of New Zealand without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the laws of New Zealand in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

Comments or Questions

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.